PAYMENT and POSTAGE
Postage cost for Serendipity "EveryDay" Goatmilk Soaps within Australia is $9.00 per pre-paid satchel which will hold up to 25 cakes of our EveryDay Goatmilk Soaps. 

Postage cost for all of Serendipity's other products will be quoted per order - we only charge postage/courier costs and DO NOT charge for handling.

REMEMBER - requesting a quote for a courier is most times very close to or cheaper than postage.

We can arrange delivery via courier door-to-door or by Australia Post Express.

PICK UP:  For those of you who are fortunate enough to live in Coffs Harbour or near the beautiful Coffs Coast, we are pleased to offer the option to pick up your order.

PAYMENT:  We will reply to your order by sending a confirmation request of your order details.  Once we receive your reply email confirming order details we will get your order ready, send you an invoice with payment details therein.

We do not charge a handling fee, should Australia Post or any of the couriers we use, increase their satchel/freight costs, these prices only will be passed on. Our Soap prices have only increased twice in the last 11 years each by just 50 cent increments, we reserve the right should we ever need to increase our prices in the future.

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Frequently Asked Questions
Need more information?  We'd love to help!
Can't find your answer here?  Send us an email and we'll get right on it!

What is the difference between "Handmade" and "Homemade" soap?
An easy way to explain the difference....   Melt and Pour "Hand Crafted or Handmade" soap is like making a cake using a packet box of pre-made mix. All you need to add is an egg and milk to get a consistent result. You also often don't know what exactly is in the mix. Cold Process "Homemade" soap making is more like making a cake from scratch. You follow a recipe and know exactly what ingredients you are adding.

What does “Cold Process” mean?

There are several methods of making soap. The one we here at Serendipity Goatmilk Soap believe makes the best quality soap by a mile is called the cold process method. Passed down through time, the cold process soap making method uses fat (Serendipity use vegetable oils) and lye which combine to create the byproduct "glycerine". After a minimum of 4 weeks of curing, no lye remains and with the added magical farm fresh goats milk we use, the long-lasting bar provides the ultimate moisturization level of magical luxury that only homemade products carry. 

Why do you use palm oil in your soap?
We ONLY use sustainable palm oil from a member of the RSPO (Roundtable on Sustainable Palm Oil) which is an organization that helps regulate and implement global standards for sustainable palm oil. Sustainable palm oil trees contribute to supporting poverty reduction and protecting wildlife and the environment. The palm oil industry also offers jobs to people living in poverty in developing countries.
We believe in the use of sustainable palm oil in our products for many reasons, not the least of which is the quality of our soaps. Palm oil is used in soap making as a secondary lathering agent and also contributes to creating a hard bar of soap.

Are any of your products tested on animals?
No, we never "test" our products on animals. We've always tested them on friends, family, customers and other enthusiastic volunteers who were excited about trying out new products.

Does your soap contain lye?

"Real" soap cannot be made without lye - Sodium Hyrroxide for hard soap and Potassium Hydroxide for liquid soaps.  Soap is speaking technically, an alkali salt of a fatty acid.


How long will your soap last?
A question we are always asked - the answer is “it totally depends”.  There are several factors that will affect the life of a soap.  How hot you have the water you wash in - body hair - time of year - humidity and the list goes on.......
 

Commonsense Precautions
As with any product that touches our skin, please discontinue use if irritation develops. Any product, even when made with the most natural, gentle ingredients can be irritating to certain sensitive individuals.  If you are uncertain with any of the ingredients we use ask us what they are or "google" them.

Disclaimers
The contents of this website are for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Always consult your doctor if you are pregnant, lactating or have other health conditions before applying these products. Keep out of eyes & mucous membranes. All of our products should be used with the same care and caution as any other bath or household product that you use. Handmade assumes no liability for claims arising from the misuse of our products.